Shipping policy

Where we deliver. Australia only, to residential and business addresses.

How it travels. By sea from China, then by road to your door. By air the freight would cost more than the enclosure. One carton of about 87 x 29 x 28 cm, 18.6 kg.

Import charges. None for you. Our freight forwarder is the importer and ships Delivered Duty Paid: customs clearance is its job, and nothing is collected from you on delivery.

When it arrives. The delivery date shown on the product page when you order is written on your order confirmation. It is at most six weeks after your order - seven weeks in Western Australia, Tasmania and the Northern Territory. If we miss it you choose between more time and a full refund.

What delivery costs. Victoria, New South Wales and the ACT: included in the price. Queensland: about AUD 12. South Australia: about AUD 16. Western Australia: about AUD 28. Tasmania and the Northern Territory: about AUD 52. The exact amount is shown at checkout before you pay; it is what the longer road leg costs us, no more.

Remote postcodes. Some postcodes are on our forwarder's remote list. You never pay more than the price shown at checkout. If our forwarder cannot deliver to your postcode, we tell you within 2 business days of your order, before anything ships, and refund you in full.

Tracking. You receive a tracking number by email when your carton leaves the warehouse.